In short
Centralise requests from workshops and mechanics into tickets: multichannel inbox, internal notes, AI on plate/VIN/part and a path to quote and ERP.
Workshop request management
Quoting24: manage requests from workshops
Workshops and mechanics send the requests; the parts store has to work them. Quoting24 organises messages, photos and vehicle data into assignable tickets — it is software for parts sellers, not a workshop management system.
Why organise workshop requests
Operational urgency
The mechanic wants availability, compatibility and price quickly.
Different formats
Text, images, voice notes, plates and codes need to be gathered into a readable request.
Internal collaboration
Several operators can follow the same request with notes and assignments.
Traceability
Knowing what was asked and answered reduces errors and duplicate work.
Flow for workshop requests
1. The workshop writes
Plate, VIN, part photo or technical description on WhatsApp or another channel.
2. Ticket assigned
The request enters the parts team flow.
3. Part verification
Vehicle data, AI, exploded views and suppliers (including Qricambi) to identify the code.
4. Reply and archive
The reply stays on the ticket, recoverable later.
Frequently asked questions about workshop request management
Is Quoting24 workshop software?
No. It is built for parts sellers and auto parts stores that receive requests from workshops, mechanics and private customers.
Does it help with many requests at once?
Yes. Tickets separate conversations and reduce confusion between different requests.
Are there internal notes?
Yes. Internal notes help the team without showing information to the customer.