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WhatsApp

Quoting24 connects to WhatsApp through Meta’s official APIs (WhatsApp Business Platform). Manage chats, contacts and messages in a stable, traceable way, with tickets, interactive buttons and automations on the platform.

  • Official Meta APIs for chats, contacts and messages
  • Interactive buttons that can connect to ERP flows
  • High stability and official support
  • 24-hour window and pre-approved templates when required
  • Optional coexistence with the WhatsApp Business app on the same number

Try it: simulate templates, the 24-hour window, an interactive button and coexistence.

Official Meta connection

The WhatsApp section in Quoting24 is visible to administrators. The connection uses Meta’s official APIs to enable chat, contacts and send/receive messaging from Quoting24.

Benefits include interactive buttons (for example “Approve quote”) linkable to ERP systems, high stability and centralized management of tickets, assignments and automations.

  • Chats and contacts managed on the platform via Meta APIs
  • Interactive buttons linkable to ERP
  • Multi-user team on the same inbox

As admin: Meta disclaimer, Connect and linked number.

Templates and 24-hour window

To new contacts (no messages in the last 24 hours) you need Meta pre-approved templates. Only after the customer replies is free communication allowed.

Templates display correctly on the customer’s mobile. In this mode groups and broadcast are not supported.

Send a template, wait for the customer reply, then free chat and “Approve quote”.

Coexistence: phone + Quoting24

With coexistence you use the same number in the WhatsApp Business phone app and via APIs through Quoting24: manual replies and calls from the phone, automations and multi-user team on the web app.

Watch cold chats: a message started only from the app does not open the 24-hour window for APIs. On Quoting24 you may see the message but cannot reply until the customer responds. Meta costs apply to API-started messages (templates/quotes); manual replies from the app stay on the phone channel.

With coexistence on: cold chat from phone vs API reply on Quoting24.

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