Product

AI & automations

Quoting24 AI reads the entire ticket conversation — not just the last message — and updates vehicles and parts on the right. It follows chat history, conversation flow and the current vehicle/parts state: even if the customer sends parts first and the plate later, or a registration-book photo after the parts list.

Reads the whole ticket: messages grouped together, not one by one
Recognizes vehicles (plate, VIN, brand, model) and normalized parts
Interprets photos, PDFs and voice notes; flags uncertain readings
AI summary box in chat: click to open the right panel, correct mistakes
Automatic searches (plate→VIN, diagrams, parts) with credit control

Try the AI box: click opens the right panel with no credits spent.

How it processes messages

Nearby messages are processed together: Quoting24 waits about 15 seconds to group them, or starts immediately when you open the ticket. The group produces a single summary box in chat.

So AI sees the full context of that conversation block and updates vehicles and parts consistently — even when the customer writes parts before the plate or quotes a previous message.

Messages in → AI summary and data ready on the right.

What it recognizes: vehicles, parts and media

On vehicles: plate, VIN, brand and model, year, engine code and other registration-book fields. On parts: names normalized to Italian (even from abbreviations or other languages), OE/aftermarket/EAN codes, position and quantity.

Photos, PDFs and voice notes enter the conversation as text: plates, books, labels, parts lists. Reading is cautious — partial plates or inconsistent VINs become “Uncertain reading”, not silently accepted.

Per-part labels: quote/order, quantity, urgency, brand exclusion, deadline
“Plate only” or “code only” messages complete or create the right request
Multiple cars in one ticket: parts stay under the correct vehicle (or “No vehicle” with a warning)

From the AI box to the right column

Under each processed message group the AI box appears: it shows only what changed (new, updated, moved, removed). Left-click a part, code, plate or VIN to open the right tab — without starting searches or spending credits.

Right-click black pills: search plate, VIN or code, or Correct. A correction updates chat, searches and AI memory so the wrong value is not repeated.

Operator manual edits on the right are never overwritten
Internal notes = immediate orders for AI; replies to the customer stay proposals until confirmed

Right-click the plate: Search or Correct — no random searches.

Automatic searches and rules

Searches follow Settings → Automations: plate → VIN conversion, exploded-view tree load, parts search. Each request decides when to search; no duplicate searches; no name and no code means nothing starts.

Plate → VIN as soon as the plate is recognized
Automatic exploded-view tree when the VIN is available
Automatic parts search inside diagrams
Credit block to stop spending searches

Toggle credits and automations, then simulate what starts on the ticket.

From diagrams to the part to quote

With vehicle and request already structured by AI, Quoting24 can load diagrams and look up the component. You select, verify and quote — without retyping plate, VIN or part description.

Try parts search on diagrams after AI recognition.

Credits and cost control

Search automations consume account credits shared with Qricambi. Chat AI recognition (summary box, navigation, corrections) does not start searches by itself.

Admins combine automation rules with the credit block to avoid plate–VIN conversions or VIN searches when they must not spend.

Try the credit toggles: automatic conversions and searches stop.