Frequently asked questions about Quoting24
Find quick answers about features, access, WhatsApp messages, parts search, automation, credits and Quoting24 support.
🧾 General information
Quoting24 organizes and speeds up the work generated by auto parts quote requests received via WhatsApp from mechanics, workshops, repairers and customers.
It is designed for parts sellers, auto parts stores, dealer service departments, dismantlers, distributors and aftermarket companies receiving requests from mechanics, workshops and customers.
There is no fixed limit. Each company user can access one or more connected numbers depending on the chosen configuration.
Yes. Some services are shared with Qricambi and some advanced features require an active Qricambi subscription.
Yes, a free trial is available. Existing Qricambi users can contact us at 0455117541, otherwise they can register directly.
Pricing depends on connected phone numbers and active users. See the Pricing page for details.
🔐 Access and profile
Go to beta.quoting24.com/auth/login and use your Qricambi account credentials.
Yes. You can change avatar, nickname and automatic message signature.
No. Except for the optional signature, customers do not see the operator profile and receive messages from the business number.
💬 Messages and tickets
Yes. Quoting24 organizes conversations into assignable, workable and closable tickets, so parts requests remain traceable.
No. It remains saved and can be recovered from the conversation, search or filters.
Yes. Images, PDFs, videos and other files can be attached directly in chat.
Yes. Reply, reaction, forward and delete actions help manage operational conversations.
Yes. Internal notes are visible only to colleagues.
At the moment, groups are not supported by the official WhatsApp API compatibility.
They are useful tools, but plates, VINs and part codes extracted by AI should always be checked.
🔔 Notifications and collaboration
Yes. You can customize notifications for your own requests, new requests or all messages.
Yes. A colleague can tag you with @nickname to request a technical, sales or administrative check.
To receive notifications from multiple numbers, keep each number open in a separate browser tab.
🔎 Parts search
Quoting24 recognizes plate, VIN and requested part descriptions. It can convert plate to VIN and suggest relevant diagrams.
The platform can recognize OE codes, aftermarket codes and item references in messages.
With Q Assistant you can speed up access to selected external databases, while the operator still verifies the information.
You can copy it or search it directly on configured suppliers, including Qricambi.
🧑💼 Users and permissions
No. A user can log in from different workstations but should not work simultaneously on two stations.
Yes. The same user can work on both platforms.
Yes. Users can be members or administrators.
Yes. Administrators can promote or downgrade users from the Users section.
🤖 Automation
Some functions can be automatic or manual: plate-to-VIN conversion, diagram loading, parts search and supplier searches. Usage may consume Qricambi credits.
💳 Credits and costs
They consume credits shared with Qricambi and follow Qricambi credit conditions.
The balance is visible at the top left of Quoting24. Clicking it opens the purchasable packages.
🆘 Support
Yes. Quoting24 customer support is free and helps with configuration, platform use and operational reports.