Frequently asked questions about Quoting24

Quoting24 is the platform for aftermarket parts sellers: it centralizes requests from WhatsApp, email, Telegram and other channels, tickets, vehicle data and quotes from workshops, mechanics and private customers.

It is built for parts sellers, distributors and aftermarket operators. Workshops, mechanics and private customers are who send the requests — not Quoting24's customer.

WhatsApp is the main channel, but Quoting24 also brings together email, Telegram and future channels, organizing everything into tickets the team can assign.

Yes. Quoting24 integrates with some ERP systems and more are coming, so you copy less between ticket and warehouse. Qricambi search from the ticket remains available.

No. You can use Quoting24 without one. Some services (such as plate/VIN credits and certain searches) are shared with Qricambi and may require an active subscription or credit packs.

Yes. Register for the free trial on the Register page. If you already have a Qricambi account you can also call us at 0455117541.

There are two yearly plans: Parts seller version (with AI) and Lite version (without AI on the quote). Price also depends on extra users and phone numbers: see the Pricing page.

From the browser at beta.quoting24.com/auth/login. If you have Qricambi, you can use the same credentials.

No. Quoting24 is a web app: the team works from the browser with nothing to install on workstations.

Yes. You can set avatar, nickname and automatic message signature so each operator stays recognizable in the team.

No. Apart from the automatic signature, the customer receives messages from the company number and does not see the internal operator profile.

In Quoting24 conversations become assignable, workable and closable tickets: tracked requests, less chat chaos and team work on the same number.

No. The ticket stays in closed history and you can recover it from the conversation, search or filters.

Yes: images, PDFs, videos and other files, including part photos, booklets, plates or technical details.

Yes. Internal notes are visible only to the team and help share operational info on requests and quotes.

With official WhatsApp API compatibility, groups are not supported.

They are useful tools on messages, images and voice notes. Always verify plates, VINs and part codes before closing the quote.

Yes. You can customize notifications: only your requests, new requests, or all messages.

Yes, with @nickname, to ask for a technical, commercial or admin check.

If you manage several numbers and want notifications from each, keep the different numbers open in separate browser tabs.

Quoting24 recognizes plate, VIN and part descriptions. It can convert plate to VIN and suggest useful diagrams to identify the right part.

The platform can recognize OE, aftermarket and article references in messages, speeding up search on configured suppliers.

With the Q Assistant extension you can open selected external databases faster. The operator still verifies and selects the correct information.

You can copy it or search it on configured suppliers (including Qricambi) and, where available, continue into the ERP without retyping everything.

Some actions can be automatic or manual: plate→VIN, diagrams, part search and supplier searches. Usage may consume credits shared with Qricambi.

Lite keeps inbox, tickets and operational basics, but does not include AI on the quote: no automatic recognition of parts, plates or VINs from messages.

You can sign in from different workstations, but not work simultaneously on the same user without losing traceability.

Yes. The same user can move from conversations and tickets to article search seamlessly.

A user can be member or administrator. Members use operational features; administrators also manage settings and access.

Yes, if you are an administrator: promote or demote from the Users section.

They consume credits shared with Qricambi and follow Qricambi credit terms. They are not included in the Quoting24 base license alone.

Top left in Quoting24. From the balance you access packs purchasable via Qricambi.

Yes. Quoting24 support is included and covers setup, platform use and operational issues.