Product
Quoting24 connects to WhatsApp through Meta’s official APIs (WhatsApp Business Platform). Manage chats, contacts and messages in a stable, traceable way, with tickets and automations on the platform. No QR linking in this mode.
The WhatsApp section in Quoting24 is visible to administrators. The intended connection uses Meta’s official APIs to enable chat, contacts and send/receive messaging from Quoting24.
Benefits include interactive buttons (for example “Approve quote”) linkable to ERP systems, high stability and centralized management of tickets, assignments and automations.
Outbound messages to new contacts (with no messages in the last 24 hours) require Meta pre-approved templates. Only after the customer replies is free communication allowed.
After a template message you can write normal messages, but they may be delivered only after a customer action (for example a button click or reply). The customer must approve channel opening and complete the interaction from a mobile device when required by the flow.
With coexistence you can use the same number both in the WhatsApp Business phone app and via APIs through Quoting24: manual interventions from the phone and automation/team on the web platform.
Messages sync within Meta technical limits. Watch “cold chats”: a conversation started only from the app does not open the 24-hour window for APIs; on Quoting24 you might see the message but cannot reply until the customer responds.
