In short
Quoting24 supports parts request management from workshops and mechanics by centralizing WhatsApp, tickets, vehicle data, internal notes, assignments and auto parts quotes.
Workshop request management
Manage workshop requests: parts, tickets and traceable communication
Workshops send parts requests with very different detail levels: sometimes a plate, sometimes a photo, a voice note, a code or a problem description. Quoting24 helps organize these requests and make them workable for the parts team.
Why organize workshop requests
Workshops work under urgency
A mechanic often needs a fast answer on availability, compatibility and part price.
Information arrives in different formats
Messages, images, voice notes, plates and codes must be gathered into one readable request.
Internal collaboration is needed
Several operators may need to follow a request, add notes or verify codes.
Traceability prevents mistakes
Knowing what was requested, by whom and with which reply reduces confusion and duplicated work.
Flow for workshop requests
1. The workshop sends a request
The request may include plate, VIN, part photo or technical description.
2. The team opens and assigns the ticket
The request enters a workflow operators can consult.
3. The part is verified
The operator uses vehicle data, codes, drawings and Qricambi to identify the part.
4. Reply and archive
The reply stays linked to the request and can be recovered for later checks.
FAQ about workshop request management
Is Quoting24 built for workshops?
Quoting24 is mainly built for parts companies that receive requests from workshops, mechanics and repairers.
Does it help manage many requests at once?
Yes. Ticket organization helps separate requests and reduce confusion across conversations.
Can internal notes be used?
Yes. Internal notes help operators collaborate without showing information to the customer.