Product
Configure rules that classify tickets from conversation content and assign them to the right operators. When a type is applied, Quoting24 can also assign the colleagues linked to that rule — without manual triage every time.
Try it: open a type, link operators or create a new rule.
Rules classify requests from conversation content and route them to the best operators. When a type is assigned to the ticket, Quoting24 can also automatically assign the operators linked to that type.
Classification becomes operational ownership: fewer tickets waiting for someone to decide whose skill it is.
Link operators to the type: when it matches, they can be assigned automatically.
Click Add, give the rule a name and write the prompt the AI uses to decide whether the request matches that type. Typical example: a prompt dedicated to body-shop requests.
After saving, link the type to the operators you want and, if auto-assignment is on, the flow starts on its own.
Name, color and AI prompt: a typical example is a body-shop dedicated prompt.
Once classified, the request shows its type in the list and header. The team filters by type, knows immediately if it is an order or a body-shop quote, and auto-assignment (if on) has already put the ticket on the right people.
The type appears on the ticket and guides who should work it.
The None type collects tickets without a classification. Use it to assign a type manually, leave the ticket uncategorized, or improve prompts when too many requests land there.
The None view collects tickets not yet classified.
